CUSTOMER SERVICE POLICY
Our Customer Service Policy explains how we support you before, during, and after your purchase. We are committed to providing clear communication, reliable assistance, and respectful service.
How to Contact Us
For all customer service needs, please contact us through the Contact Us page on our website. Our email address is also available on the Contact Us page. This helps us keep all requests organized and ensures your message reaches the right team.
Order Support
If you need help with an order, please contact us through the Contact Us page. We can assist with order confirmation, item details, order changes when possible, cancellation requests before processing, and general order updates. Orders are processed within 1 to 3 days, so please reach out as soon as possible if you need to make a change.
Shipping and Delivery Support
Orders are processed within 1 to 3 days. Estimated delivery is 6 to 12 days after processing for all orders. Expedited shipping is available for eligible orders, and the applicable estimate is shown at checkout. All items ship free.
If you have a shipping concern, please contact us through the Contact Us page. We will help review your order status and provide guidance based on the information available. Delivery estimates may be affected by carrier delays, weather, address issues, or other circumstances beyond our control.
Returns and Refunds Support
We offer a 60-day return window. Approved refunds are processed within 5 to 10 days after the return is received and inspected. If you need help starting a return or understanding your refund status, please contact us through the Contact Us page.
Our team can explain return eligibility, required condition, return instructions, and refund timing. All refunds are handled in USD.
Product and Sizing Support
If you need help choosing a size, understanding a product fit, comparing styles, or learning more about materials and care, please contact us through the Contact Us page. We are happy to provide guidance so you can make a confident choice.
Product colors may appear slightly different depending on screen settings and lighting. Measurements and fit may vary by style. When in doubt, our team can help you choose the best option.
Privacy and Account Support
If you have questions about your account, personal information, marketing preferences, or privacy choices, please contact us through the Contact Us page. Our email address is available there. We take privacy seriously and will help direct your request appropriately.
Response Expectations
We aim to respond to customer messages as quickly as possible. Response times may vary during busy periods. To help us assist you faster, please include your order number when relevant, the product name, and a clear description of your request.
Our Service Commitment
We treat every customer with respect and fairness. We work to resolve concerns in a practical and transparent way. Our goal is to make your experience smooth, helpful, and worth returning to.
For any service need, please contact us through the Contact Us page on our website. Our email address is available on the Contact Us page.